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Frequently Asked Questions-

To help answer a few questions whilst you shop, we've compiled a list of the most common questions we receive. 

Question- Do I have to pay VAT if I'm just visiting the UK (from outside the EU)?

Answer- This is our most frequently asked question. Yes you have to pay VAT, but you can claim the VAT amount back at your port of departure. Please email or call us after you have placed your order so we can fill in the appropriate form to include with your delivery -- without this form and your invoice, you will not be able to redeem your VAT.


Question- Do you ship internationally?
Answer- Yes, we do ship internationally.  Shipping charges vary based on the destination country.  If you do not see your country among those in the drop down list at checkout, contact us and we may be able to add it.

Question- I'm visiting the UK, can you ship to my hotel?
Answer- Yes, a lot of our customers visit for medical conferences, London 2012, etc. so we ship to hotels every day. Typically, Royal Mail will deliver to the front desk but this is something you can arrange with your concierge. You may also be able to reclaim the VAT if you are a non-EU resident, so please let us know and we can detail the appropriate form with your order.

Question-  Why should I buy from you? 
Answer- We are the largest family owned and operated distributor of 3M Littmann stethoscopes and Welch Allyn diagnostic equipment in the world, and apart from medical bags, and ZOLL defibrillators, we specialise in these items alone.  We provide discounted prices, with great customer service, free engraving, offers for group orders, and promotions throughout the year! 

Question- Why not just buy from Amazon? 
Answer- From our experience, Amazon is always more expensive.  Due to Amazonís hefty fee on healthcare equipment, they are forced to sell at a higher price, so buying from us directly is always cheaper.  Also keep in mind that free laser engraving is not an option through Amazon, they donít participate in promotions, or have expert customer service. 

Question- How much is VAT? 
Answer- Value Added Tax is calculated at 20% of the purchase and delivery price and must be paid on all orders within the EU.  If you are a charity or exempt from VAT, please contact us.


Question- How long will it take to get my order? 
Answer- Currently, most orders will arrive between 8-12 business days. 

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